At Shahi Store, we are committed to providing exceptional service and ensuring customer satisfaction. Our refund and returns policy is designed with transparency and fairness in mind, aligned with our core values and Indian legal standards. If you are not satisfied with your purchase, you may return the product in its original packaging to our designated address, and we will process a replacement or refund promptly.

Refund and Order Cancellation

Refunds and order cancellations are integral aspects of our online transaction process. While we strive to ensure a smooth and hassle-free experience, we acknowledge that issues may arise. As a licensed business, we stand by our commitment to rectify any mistakes, whether through product replacement or reimbursement.

If you receive an incorrect product, we will either replace it immediately or issue a refund upon your request. To facilitate this, please contact us within 24 hours of delivery. Our dedicated customer care team is available to assist you with any product return, cancellation, or refund inquiries. You can reach us via WhatsApp at [7060725050].

Return Policy

A “return” refers to the process of returning a damaged, defective, or incorrect product to Shahi Laboratories under specific circumstances, such as receiving the wrong item, a defective product, or a missing item in the shipment.

If the product you received does not match the item you ordered, we are responsible for providing a replacement or refund within the legal framework. However, we are not liable for refunds if the incorrect product selection was made by the customer at the time of purchase. 

Return Policy Guidelines

• Notification: If you receive an incorrect or damaged product, please contact us via email or phone within 24 hours of delivery.
• Missing Items: In cases of missing items, we will expedite the shipment of the correct product after verification by our operational management and product scanning departments.
• Refunds: If you choose to cancel your order, we will issue a refund, deducting a 10% processing fee. Refunds will be processed after we receive the returned product in its original packaging along with the invoice.
• Shipping Costs: Customers are responsible for covering shipping costs when returning products. Refunds will only be processed once we receive the returned product.

Please ensure that all returns are sent to the correct address with accurate contact details. We are not responsible for errors in the information provided during the purchase process.

Cancellation Policy

Cancellation by Us

We reserve the right to cancel orders at any time if deemed necessary to prevent fraud, theft, or piracy. Please review our refund and cancellation policy before completing any online transactions.

Cancellation by You

You may cancel your order at any time before the product is dispatched by sending an email to our customer support team. If you wish to cancel an order after shipment, please contact our representatives for assistance in following the appropriate guidelines.

Contact Us

For further details or inquiries, please contact us:

• Email: shop@shahistore.com
• WhatsApp: 07060725050
• Mailing Address: Kazijadgan, Ragib Nagar, CPS – 246725